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HelpdeskUpdated a year ago

Create FAQ articles for your customers on a new website page hosted by Gorgias. With Help Center, your customers will be able to access the information they're seeking at their convenience. 


You can create articles and categories to organize information, and let your customers navigate using the search bar. You can offer a fully branded experience in Help Center by setting your custom domain and customizing the theme and styling choices.  


Help Center will allow you to centralize important information for your customers, and for your support team. It can act as a valuable resource for your customers while helping the onboarding for new agents. Future updates to Help Center will allow you to automate more, and deflect tickets for the common questions.


What's included in V1:

  • Articles and categories

  • Search

  • Custom domain 

  • Multiple languages

  • Brand & style options

  • Import articles



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